How many refunds does Steam issue per day? Check it out here

One of the most praised advantages of Steam is the ease of the game refund process. For many users, this means being able to test titles without the risk of being stuck with an unwanted purchase, as long as the game has less than two hours of use. But have you ever wondered how many refunds Steam issues daily?

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Support Statistics

A Valvethe company behind Steam and well known for its transparency, makes this and other data available through its support statistics page.

On this page, you can check, updated every 24 hours, the number of refund requests processed, as well as other statistics, such as security tickets and account recovery, and technical support for games and the platform.

This opening is further proof of how Valve values ​​transparency in relation to the way it operates the main PC games marketplace in the world. With this data, it is also possible to know the average waiting time for each type of support request, offering a clear view of the efficiency of customer service.

Valve’s transparency in customer support is a differentiator, and understanding these numbers can be useful for those who want to make the most of the platform’s policies. It’s worth checking out and exploring this area to learn more about how this support works.

To access this data, you can visit the official Steam support page here.

Data from the last 24 hours

For example, in the last 24 hours alone Steam received 215,928 refund requests. The interesting thing is that the platform, even receiving hundreds of thousands of refund requests, responds in a short space of time. According to the support page, the fastest request was fulfilled in just 52 minutes. And the longest took just over 2 hours.

In addition to refund requests, Steam also received 24,857 requests regarding security and account recovery in the last 24 hours. Help with purchases and billing were responsible for 10,934 support calls.

Finally, another piece of information that Steam reveals on its support page are requests for help regarding technical issues with games. There were 4,143 tickets opened in the last 24 hours alone. In total, on November 5, 2024 alone, the gaming platform received 255,862 support calls.

Analyzing data from the last 90 days, the day on which support was most activated was 08/20/24, with a total of 478,243 calls. And the least busy day at support was 08/08/24, with “only” 240,132 support calls.