Support
Hardware support:
Email us - We know our systems inside and out. We will have a quick answer for you.
Software support:
Need it now:
Documentation Wiki - Self-serve answers at your fingertips, easily navigable, categorized by topic. How proud will you be of yourself when you find the solution on your own?
IRC - For the tougher questions, enter a large room full of techies standing by to help you with any questions you may have day or night.
Common Questions - Before you enter IRC and ask what could possibly be a dumb question, check Ubuntu's list of common questions and get a quick answer.
Canonical - The offical company for Ubuntu tech support.
Need it soon:
Forums - You will find a community here that supports you long-term, a more personal way of communicating with your new group of fellow Ubunteros.
Email - ZaReason is responsive to email nearly 24/7. Typical response time is a few minutes to a few hours.
Mailing lists - Choose the list(s) with your preferred focus and ask questions. Interested people give you their own insights and support.
Need it whenever:
Launchpad - Mostly for bug-tracking, a way to communicate with the developers who made Ubuntu in the first place. For serious questions for seriously skilled users.
LUG meetings - Go hang out with the Linux experts and bask in their aura of FOSS-ness. Not only do they want to see Linux usage expand, but they want to see you there. In general, they are eager, willing, and will go the extra mile to make sure you are having a positive experience with your particular distro. There are some wildly intelligent people at these meetings.
If all else fails and you still have a question, contact your trusty old ZaReason shop at techsupport@zareason.com or 510-868-5000. We prefer email and are eager to help the world at large become more self-sufficient in their technical skills.